Churn Prevention

Don't cure.
Start preventing

Knowing who's at risk is only half the job. Revenue Plumber gives your team the tools to act — alerts that fire the moment risk spikes and retention campaigns that reach the right customer with the right message.

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Retention Campaign Builder
Verified on: Stripe Apps HubSpot Marketplace

By the time they click cancel, it's already over

Most teams react to churn after the fact — scrambling with discounts and check-in calls when the customer has already made up their mind. Revenue Plumber flips the timeline.

Reactive Approach
  • Notice churn after the cancellation email
  • Offer last-minute discounts that destroy margins
  • CSMs spread thin across all accounts equally
  • No system — just gut feeling and spreadsheets
Revenue Plumber
  • Alerts fire weeks before cancellation
  • Targeted retention campaigns per risk segment
  • CSMs focus on highest-risk, highest-value accounts
  • Automated workflows with human approval

Catch them while you still can

Revenue Plumber doesn't just tell you who's at risk — it gives your team the tools to do something about it, before the customer decides to leave.

1

Know the moment risk spikes

Set up alerts by risk threshold, plan type or MRR tier. The moment a customer crosses a level you care about — your team gets notified via email, Slack or inside the app. No more checking dashboards hoping to catch something in time.

Set Alert
Churn Reason Signals
Retention Campaign
Trend Patterns
2

Reach them with the right message

Build retention campaigns targeted by churn risk level, reason or customer segment. Personalized outreach that addresses the specific issue — not a generic "we miss you" email. You set the rules, the system does the work.

Explore more capabilities

Prevention works best when paired with prediction and analytics.

Churn Prediction

Learn from the customers you've already lost to calculate risk for everyone still active — daily, automatically.

AI Agent

Ask questions, set alerts and draft retention emails — all through a conversational interface.

Analytics

Track MRR, churn rate, cohort retention and revenue trends — all in one dashboard built for CS teams.

Frequently Asked Questions

You can set up alerts (email, Slack, in-app) that fire when a customer crosses a risk threshold and build retention campaigns with personalized emails targeted by risk level, churn reason or customer segment. Everything is proposed by the system — you review and approve before anything goes out.

Prevention and prediction work together automatically. The moment you connect Stripe, Revenue Plumber starts scoring customers and you can immediately set up alerts and campaigns based on those scores.

Yes. You can build campaigns targeted at specific churn reasons — for example, a different message for customers with usage drops vs. those with payment failures. The more specific the outreach, the better the results.

Completely different approach. Cancellation flows trigger when the customer has already decided to leave — at that point you're negotiating, not preventing. Revenue Plumber triggers weeks before cancellation, when the customer can still be saved with the right intervention.

No. Revenue Plumber is human-in-the-loop by design. It proposes actions and drafts messages, but nothing goes out until your team reviews and approves. You stay in control.

Yes. Alerts can be delivered via Slack, email or in-app. HubSpot integration syncs risk scores and churn reasons directly to your CRM so your CS team can see everything in one place.

Stop reacting to churn.
Start preventing it.

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