Effective Date: October 29, 2025
General Terms and Conditions of Service for Revenue Plumber, having its registered office at Gradowa 18/7, 53-028 Wrocław, Poland, Tax Identification Number (NIP): PL1234567890, regulating the access and utilization of the platform available at https://www.revenue-plumber.com (hereinafter referred to as the "Terms")
These Terms establish the mutual rights, obligations, and responsibilities between the Service Provider and Users utilizing Revenue Plumber's platform throughout the service period and in relation to any associated legal matters. Revenue Plumber is an innovative B2B SaaS platform specializing in the development of customized client retention strategies and revenue optimization solutions (hereinafter the "Service").
By creating an account or otherwise utilizing the Service, each user confirms that they have reviewed, understood, and agree to be bound by the current version of these Terms. Users registering on behalf of an organization or legal entity warrant that they possess the requisite authority to bind such entity to these Terms.
The following capitalized terms shall have the meanings set forth below throughout these Terms and Conditions:
The Service Provider offers the following comprehensive suite of features through the platform:
The Service operates on a prepayment model. Customers shall remit all applicable fees in advance through one of the following methods:
For Stripe transactions, payment confirmation occurs upon successful transaction processing, with the corresponding invoice generated following receipt of funds. For bank transfers, payment is confirmed upon full credit to the Service Provider's designated account.
Pricing is subject to modifications as reflected in the Price List. Upon any pricing adjustment, Customers retain the right to terminate their Service Agreement within thirty (30) days of the effective date of such changes.
Customers consent to electronic invoice delivery. Electronic invoices will be transmitted to the email address associated with the Customer's account or made available for direct download within the platform interface.
Customers shall utilize the Service exclusively in compliance with these Terms and all applicable laws and regulations. The following activities are strictly prohibited:
Customers bear full responsibility for data imported from third-party integrations connected to the Service. This includes ensuring such data complies with all applicable laws and regulations.
Account security remains the Customer's responsibility, including safeguarding credentials and monitoring account activity. The Service Provider assumes no liability for unauthorized access resulting from compromised Customer credentials.
The Service Provider disclaims liability for any competitive violations or infringement of intellectual property rights arising from Customer use of the Service.
The Service Provider reserves the right (without obligation) to conduct periodic reviews of Customer-stored or disseminated information.
Should third parties assert claims against the Service Provider relating to Customer activities, the Customer agrees to provide all necessary documentation and materials for defense purposes. The Customer shall indemnify the Service Provider for all reasonable costs incurred in connection with such claims.
While the Service Provider strives for continuous availability, no guarantees are made regarding uninterrupted access or error-free operation. The Service Provider disclaims liability for any damages arising from Service use, including but not limited to data loss, business interruption, or security breaches.
The Service Provider maintains discretion to suspend, restrict, or terminate Customer access, particularly in cases of Terms violations or legal non-compliance.
Customers may not promote or market the Service or related products without prior written authorization from the Service Provider.
The Service utilizes proprietary technologies alongside carefully selected third-party solutions to deliver its functionality.
The recommendation engine analyzes various data points including revenue metrics, billing patterns, usage statistics, and customer support interaction history. These inputs are processed using integrated third-party analytical tools.
Subject to Customer activation and consent, the Service Provider may employ artificial intelligence and machine learning technologies (proprietary or third-party) to enhance Service capabilities.
While the Service Provider employs advanced behavioral analysis, machine learning, artificial intelligence, and statistical modeling to generate recommendations, the accuracy and suitability of results cannot be guaranteed. The Service Provider disclaims liability for any consequences arising from business decisions based on Service-generated data or recommendations.
Service content is provided for informational purposes only and does not constitute legal, financial, business, or other professional advice. The Service Provider makes no warranties regarding the accuracy, completeness, or timeliness of such information. Customers should not rely solely on Service-generated content as a substitute for professional consultation.
Under no circumstances shall the Service Provider, its partners, or affiliated third parties be liable for any indirect, consequential, special, incidental, or punitive damages arising from Service use or inability to use, regardless of legal theory or prior notice of potential damages.
Should a competent authority determine Service Provider liability despite these limitations (excluding gross negligence, willful misconduct, or violations of fundamental human rights), such liability shall be limited to: (i) the maximum extent permitted by applicable law, (ii) 100% of fees paid by the Customer in the twelve months preceding the breach for individual incidents, and (iii) 100% of total fees paid throughout the Service Agreement term for aggregate claims. No compensation obligation exists for Customers who have not made payments for Service use.
Personal data processing and cookie usage are governed by our Privacy Policy, available at https://revenue-plumber.com/privacy-policy/, which constitutes an integral component of these Terms.
When the Service Provider acts as a data processor on behalf of the Customer (data controller), the Customer hereby authorizes the Service Provider to process personal data submitted to the Service for Service provision purposes.
In sub-processor capacity, the Service Provider is authorized by the Customer to process personal data for Service delivery purposes.
Personal data processing on the Customer's behalf is limited to the Service provision period, primarily through Service features including the Customer profile.
As processor or sub-processor, the Service Provider commits to:
The Customer grants general authorization for the Service Provider to engage sub-processors for personal data processing activities.
A comprehensive list of sub-processors and external service providers is maintained at https://revenue-plumber.com/list-of-subprocessors and may be updated periodically based on Service requirements.
Upon processing conclusion, the Service Provider shall, per Customer instructions, either return or securely delete all personal data and copies, unless retention is legally required.
Any separate data processing agreement between parties shall supersede these provisions.
The Service Provider grants Customers a non-exclusive, non-transferable, worldwide license (the "License") for Service use during the active subscription period. All intellectual property rights in the Service remain exclusively with the Service Provider, including but not limited to copyrights, patents, trademarks, trade secrets, and know-how.
Customers may utilize Service outputs for internal business purposes during their subscription term. Copyright in underlying applications, methodologies, and templates remains with the Service Provider. Commercial redistribution of outputs requires explicit Service Provider consent unless otherwise specified.
Customers retain full ownership of data, content, and information submitted through the Service ("Customer Data"). Customers grant the Service Provider a limited, non-exclusive, worldwide license to host, process, and utilize Customer Data as necessary for Service provision and improvement. The Service Provider may create aggregated, anonymized datasets from Customer Data for analytical purposes and Service enhancement, including AI model training, provided such data cannot identify specific Customers or data subjects. The Service Provider may also develop and publish industry benchmarks using such aggregated data.
The Service Provider reserves the right to modify these Terms at any time. Amendments will be published on the Service website and communicated to Customers via registered email addresses. Changes become effective fifteen (15) days after publication and notification. Prior rights and obligations remain unaffected.
These Terms and any disputes arising from or relating to the Service shall be governed by Polish law. Any disputes shall be subject to the exclusive jurisdiction of Polish courts having competent authority over the Service Provider's registered office.
Should any provision prove invalid or unenforceable, it shall be replaced with a valid provision approximating the original intent. The invalidity of individual provisions does not affect the validity of remaining Terms.